I am locked out of my account, how do I reset my password? :

I am locked out of my account, how do I reset my password?

Modified on Tue, 5 May at 2:30 PM

You can reset your password using a phone number or email that has been confirmed on your SecureSave account. You will need to have access to the phone number or email account to reset your password.

  1. Go to https://esa.securesave.app/
  2. Click on Forgot Password?
  3. Enter your email address and click Request Password Reset
  4. Check your email inbox for an email with subject “Reset your password for SecureSave” and follow the instructions outlined in that email; you will be prompted to choose a new password which meets all the following criteria:
    • 8 or more characters
    • At least one uppercase letter
    • At least one number
    • At least one non-alphanumeric character (e.g. !@#$%&)